general conditions

 
Payment
  • After receiving your reservation you will receive a written confirmation (by email) with the details of your reservation and specifications on how to pay for your stay. This confirmation is your booking contract.  
  • In order to secure your booking, payment of a deposit is required within 3 days of the date of the booking. When the booking is made within 2 months of the arrival date, payment of the entire amount is required within 3 days of the date of the booking. Until payment is received, a booking is provisional.
  • Up to 2 months before your booked arrival date the non-refundable deposit is 40% of the total amount. The balance is due 2 months before your booked arrival date.
  • If you cancel your reservation before 2 months of your booked arrival date, you are due 40% of the total cost of the invoice, which is the non-refundable deposit
  • If you cancel your booking within 60 days of the booked arrival date, you are due 100% of the invoice
  • We strongly advise you to take out insurance to cover these costs. We also advise you to take out travel-insurance.
  • We do not refund any nights in case you decide to stay shorter than you what you have booked.
  • We accept payment by bank transfer (bank fees are always for the client) or by PayPal (6% surcharge).
  • If you do not pay your deposit, balance and/or security deposit within the time frames stated in your confirmation/invoice, we presume you do not want to stay with us and your reservation will be cancelled by us.

Security Deposit
A security deposit for rental accommodation will have to be paid with the balance of your rental fee. This deposit will be returned to you after you leave, under the condition that nothing has been damaged and the accommodation has been left in good order. Bank fees are always for the client. This security deposit cannot be paid or returned in cash (no exceptions).

Cleaning
We will make sure your accommodation is spotless when you arrive. In our gtes your beds will be made up and all linen is included.
However, we expect you to leave the accommodation in a proper state.

Pets
Pets are welcome only on request and under the condition that they do not cause any problems to our other guests and are kept on a leash. There is a charge for bringing your pet. We ask you to clean up after little accidents of your pet on our property. 
In our rental accommodation pets are on request. Pets are NOT allowed in Maison Violette. There is a charge, but should we need more time to clean after your departure we will charge 18 per hour which we will deduct from your security deposit.

Arrival and departure
On the day of arrival you can check into one of the accommodations between 15.00 h and 19.00 hours. Check out time is 10.00 AM at the latest. The time in between is needed to get the accommodation ready for our next guests.
For camping guests, different times apply: arrival between 13.00 h and 19:00 hours and departure no later than noon.

Energy consumption
Prices for Maison Passerose, Violette, Tulipe and Chalet Lavande include gas, water and electricity, but exclude any heating costs of 5.00 per night from 1 October to 1 May.

Visitors
Unfortunately it is not allowed to receive visitors (family, friends, etc.) on our property and in our accommodations. We want to guarantee the peace and quiet for all our guests and count on your understanding.

Covid-19
In case you cancel your stay with us, our general conditions apply.
However, should you cancel for the following
2 reasons, we will issue a voucher for the amount already paid, to be used in the following year.
Any other (personal) reason
that makes you cancel, means you forfeit your deposit/balance payment. On request we will send you a cancellation invoice for your insurance company.

The reasons are:

1.    1.  Border between your home country and France are closed for recreational travel,
2.    The government of your home country has stated that travel to France is not allowed.

Privacy
When booking / staying with us, we ask for various personal details. This information is only intended for our administration and will not be shared with anyone and will not be shared with anyone, unless the French State asks us for security reasons.
Your information is deleted when you leave L'Etournerie except for your name and address which are on the invoice and will be kept according to the French Tax Law.